Customer Service Officer

Are you passionate about communication and detail-oriented in handling administrative tasks?

Do you have excellent English skills and enjoy working in a multicultural environment? If so, we want YOU to join our team!

As a Customer Service Executive, you will play a key role in managing mystery shoppers for a global market research company. This isn’t your typical call center role—you’ll be responsible for recruiting mystery shoppers, collecting survey data, and ensuring smooth operations via phone and email. If you love interacting with people and keeping things organized, this role is perfect for you! Ready to take on the challenge? Apply now and be part of an exciting, fast-paced environment!

Job Description:

1. Quality check online reports & surveys according to set service standards
2. Contact registered shoppers / auditors in the Americas / Europe region to allocate evaluations & surveys
3. Respond to shopper / auditor email enquiries
4. Assist in recruiting new shoppers / auditors in Americas / Europe region to boost database

Qualifications:

1. Candidate must possess Diploma, Bachelor’s Degree, Professional Degree in any field
2. Experience in the logistics industry is highly desirable
3. Fresh graduates / entry level applicants are encouraged to apply
4. Required language(s): Good Command of the English language
5. Strong attention to detail and an analytical mindset
6. Excellent written and verbal communication skills
7. Ability to work independently and meet deadlines in a fast-paced environment
8. Willing to work in day or night shift

Experience in Customer Service

Jenis pekerjaan: Kontrak

Customer Service Expert (Remote, Contract)