Customer Service Experience - Yogyakarta Site

Customer Service Experience - Yogyakarta Site

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists. Communicate with customers via email, live chat, and phone (inbound/outbound). Provide knowledgeable answers to questions about product, pricing, and availability. Work with internal departments to meet customer's needs. Data entry in various platforms and collaborate on projects to improve support tools and processes.

Responsibilities:

1. Converting customers into passionate evangelists
2. Communicate with customers via email and live chat
3. Provide knowledgeable answers to questions about product, pricing, and availability
4. Work with internal departments to meet customer's needs
5. Data entry in various platforms and collaborate on projects to improve support tools and processes

Basic Requirements:

1. Minimum D3 / S1 in any major
2. Minimum GPA of 2.75
3. Minimum of 1 year of work experience in BPO clients for Customer Service or preferred experience in B2B or Financial Services
4. Fluent in English both in writing and reading (minimum B1 Intermediate - B2 Upper Intermediate is a MUST)
5. Communicative
6. Willing to work in a shifting schedule including weekends and public holidays
7. Willing to be placed in Yogyakarta
8. Candidates can work immediately if they pass the client interview

Preferred Requirements:

• Proficiency in English and multi-lingual is highly preferred (depends on the market assignment)
• Compliance operations experience is preferred
• Strong analytical and research skills
• Ability to work in a fast and evolving environment with detail-oriented focus
• Experience in Microsoft Office Suite is preferred
• Preferably to have a typing speed of at least 40 words per minute