Customer Service Executive (Matchmaker)

Location: On site (SCBD, South Jakarta)
Pay: Basic salary + commission pay
Company: Lunch Actually

About Lunch Actually
We are Asia’s first lunch dating specialist which arranges quality dates for busy, pro-active, single professionals, in a discreet, fun and stress-free environment. Launched in Singapore in April 2004, Lunch Actually aims to provide a safe, convenient, and non-intimidating avenue for busy professionals to meet.

Let us introduce you to our exciting services:

• Personalized Matchmaking: Let our dedicated team find your perfect match while you enjoy the date.
• Coaching Programs: Enhance your dating skills and relationship with our tailored coaching.
• Peerage by Lunch Actually: Our exclusive, discreet matchmaking for high-flyer singles.

Join our team, where passion for people, integrity, and kindness drive us. If you’re self-motivated and adaptable, you’ll thrive in our entrepreneurial environment that empowers growth and success. We offer competitive compensation, career advancement, and a supportive culture focused on your development.

Together, we’re committed to fostering better lifetime relationships. Join us in creating meaningful love stories!

Role Overview: Customer Service Executive (Matchmaker)
We are looking for 3 associates based in Indonesia to support our Malaysia and Singapore branch. As a Matchmaker, your primary objective is to facilitate seamless date coordination between our clients. You will engage in proactive communication with clients to address their needs and provide support throughout their dating journey, as well as gather feedback for continuous service improvement.

Responsibilities

• Plan, coordinate, and schedule dates for clients
• Active and outward-bound communication with clients on a day-to-day basis (via chat and phone calls)
• Respond to clients' inquiries promptly and provide support when needed
• Provide sound dating advice when asked by clients
• Listen to clients' feedback and perform service recovery when necessary
• Provide ad-hoc operational and events support
• Provide feedback on the date coordination process and suggest ideas to improve customer satisfaction
• Consistently achieve individual as well as team monthly KPI targets

Ideal Candidates

• Would have passion for people
• Possess excellent interpersonal, written, and oral communication skills.
• Multilingual - Cantonese speakers are preferred due to the client database.
• Experience within a Customer Service, Customer Success, or Sales Operations / Support role is a huge plus.
• Diploma or Bachelor’s Degree in any field. Business, Marketing, Mass Communication, Psychology, or equivalent major is a plus.
• Entry-level candidates who possess good communication skills are encouraged to apply.
• Diligent and willing to go the extra mile for your clients
• Detail-oriented and able to perform under pressure with integrity and good work ethics
• Adaptable and able to think fast on your feet to cater to a wide portfolio of client profiles
• Able to communicate professionally and confidently with high-profile clients
• Able to work one day of the weekend (either Sat/Sun). You will have one day off on the weekend and the other day off during the weekday.

Benefits

• Basic salary pay (ranging from IDR 5,500,000 to 6,500,000 mio) + competitive commission package.
• No field work; you will be working comfortably in our cozy and fun office (SCBD, South Jakarta).
• No shifting. You will work 5 days a week from 10:00am to 7:00pm WIB.
• Learn and grow with the team - product and communication training will be provided
• Full equipment support
• A healthy organizational culture that encourages work-life balance, with a comprehensive leave package + limited flexible work hours.
• Young and startup-like working environment, led by experienced leaders and serial entrepreneurs.

Job Type: Full-time

Ability to commute/relocate:

• Jakarta: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service: 2 years (Preferred)

Language:

• English (Required)

Expected Start Date: 09/09/2024