Customer Service Executive

Easy Speed International Logistics Limited

Customer Service Executive (Air freight and sea freight)

Location: Jakarta

Position: Full-time

About Us

We are a freight forwarding company established in China with 11 strong years of market presence. We specialize in e-commerce and traditional freight, handling about 15,000 tons of airfreight per month.

Position Summary

We are looking for a dedicated and detail-oriented Air freight and sea freight Customer Service Executive to join our dynamic team. The ideal candidate will possess a strong background in freight forwarding and a passion for delivering exceptional customer service. This role involves managing customer inquiries, coordinating airfreight shipments, and ensuring timely and accurate communication with clients and internal teams.

Key Responsibilities

1. Procure the most effective option based on rates, transit time, customers’ requirements, etc.
2. Be part of the Control Tower for the region.
3. Act as the primary point of contact for customers regarding airfreight inquiries and shipments.
4. Address customer questions and issues promptly, ensuring high levels of satisfaction.
5. Manage the logistics of airfreight shipments, including booking, tracking, and documentation.
6. Collaborate with carriers, customs brokers, and other stakeholders to ensure timely deliveries.
7. Identify and resolve any issues that arise during the shipping process, proactively communicating with customers about any delays or changes.
8. Utilize critical thinking to find effective solutions for customer needs.
9. Prepare and review shipping documentation to ensure compliance with international regulations and company policies.
10. Maintain accurate records of all transactions and communications related to airfreight shipments.
11. Work closely with the operations and sales teams to provide a seamless customer experience.
12. Assist in the development of operational improvements to enhance service delivery.
13. Monitor customer feedback and service metrics, contributing to the continuous improvement of processes and procedures.

Qualifications

1. Bachelor’s degree in Logistics, Business Administration, or a related field preferred.
2. Minimum of 3 years of experience in airfreight customer service or freight forwarding.
3. Strong understanding of airfreight operations, regulations, and industry practices.
4. Excellent communication skills, both verbal and written, with a strong customer service orientation.
5. Detail-oriented with strong organizational and multitasking abilities.
6. Proficiency in freight forwarding software (specifically Cargowise) and Microsoft Office Suite.

What We Offer

1. Competitive salary and benefits package.
2. Opportunities for professional development and career growth.
3. A collaborative and supportive work environment.