Customer Service Billback

ATI Business Group is looking for a Customer Service Billback staff to assist one of our client’s operations. You will track billback invoices and follow up with the suppliers, assisting the customers in using the client’s tools and handling customer’s billback inquiries.

Responsibilities:

• Track, follow up, and collect billback invoices.
• Proactively contact suppliers as needed to ensure payment of outstanding billback invoices.
• Maintain precise records.
• Assist customers with inquiries or using the client’s tools.
• Carefully follow instructions and pre-established guidelines to perform assigned tasks.
• Ensure that all work is processed according to the team’s minimum standard.
• Report any issues or system limitations to the direct supervisor.

Requirements:

• Excellent communication skills in English.
• Excellent analytical and numerical skills.
• 2+ years of working experience in Customer Service with English communication skills.
• Hospitality or travel industry background.
• Willing to work in shifting mode, including public holidays.
• Willing to work at Central Jakarta (Harmoni, Batu Tulis, Gambir).

Be Part of ATI Journey:

Our aim at ATI Business Group is to support our Clients’ continued growth by providing cost-effective technology and talented and scalable people resources on demand. ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been remarkably successful. Since commencing in 2002, we now have over 700 employees providing services to our clients across the globe.