Customer Service - Audit & Quality Coordinator (Contract Based 3 Months)

Responsibilities

• Lead and mentor intern(s) responsible for auditing CSCX tickets.
• Review and validate CSCX tickets based on predefined audit criteria.
• Identify data inconsistencies, escalation gaps, or potential improvements.
• Consolidate audit findings into weekly/monthly reports and dashboards.
• Provide actionable insights and recommendations based on audit results.
• Coordinate with relevant teams (CS, Product, Ops, etc.) to clarify unclear or abnormal cases.
• Ensure documentation of audit processes and findings is maintained properly.
• Support continuous improvement of audit methodologies and tools.

Requirements

• Bachelor's degree in Business, Operations, or related field.
• Experience in quality assurance, audit, or ticketing system review.
• Strong analytical skills and attention to detail.
• Proficiency in Excel/Google Sheets and basic data analysis.
• Good communication and leadership skills – especially in guiding interns.
• Ability to work independently and under tight timelines.
• Familiarity with CSCX or customer service platforms (e.g., Zendesk, Freshdesk, etc.).
• Experience working in a tech/start-up or fast-paced environment.
• Basic understanding of operational KPIs and ticket categorization.

About Moladin

Moladin is Indonesia’s leading mobility fintech platform with end to end financing solutions for all players in the used car and EV ecosystem. Moladin empowers its rapidly growing network of more than 26,000 active used car agents and dealer MSMEs, and provides used car consumers with better financing access through digitized loan underwriting. This is supported by its strong used car capabilities with branches and warehouses covering more than 100 cities, industry-leading AI / IoT and partnerships with all top auto financing companies across Indonesia, and also through its OJK-regulated multi-finance company PT Moladin Finance Indonesia. Moladin’s vision is to be a positive driving force in the physical and social mobility of all the people it touches (“Mobility for all”).

For further information about Moladin, please visit https://moladin.com