Customer Service (Arabic Speaker)

Job Responsibilities

• Serve as front-line officers to troubleshoot technical and other issues for our players in the MENA region.
• Tend to gamers’ inquiries promptly and accurately using the ticketing system.
• Able to comprehend players’ issues and explain properly without losing the context to our MENA operations team.
• Able to work on weekends on a shifting basis.
• Willing to work under a 6-month contract, in our office at South Jakarta.

Qualifications

• Minimum a Diploma or Bachelor’s degree from any field (having experience in customer service or relevant roles would be highly preferred).
• High fluency in Arabic is a must.
• Excellent written and verbal communication skills in Bahasa or English.
• Highly passionate about games with a good knowledge of the gaming industry in Indonesia.
• Having basic Customer Service tool knowledge like Zendesk will be a bonus point.

About Garena

Headquartered in Singapore, Garena was founded in 2009 by Forrest Li and his friends to transform their passion for entrepreneurship into a great company. Since its inception, Garena has seen unprecedented growth, becoming a leading platform provider for online and mobile entertainment and communication across Southeast Asia, Taiwan, and Hong Kong, serving millions of users.

Garena launched its first product, Garena+, an online game and social platform, in 2010. By combining a communications tool with compelling digital content, Garena re-invented the business model for online games in Southeast Asia. Since then, many premium micro-transaction based online games have been exclusively available on Garena+, including popular titles such as League of Legends and FIFA Online 3.

Garena continues to innovate, having launched TalkTalk in 2012, BeeTalk in 2013, and AirPay in 2014, which have all contributed to its growth and success in the region.