Customer Service and Telemarketing SPV (Mandarin Speaker)

Customer Service and Telemarketing SPV (Mandarin Speaker)

• Investigating and solving customer's problems, which may be complex or long-standing problems that have been passed on by customer service staff.
• Maintains customer satisfaction by providing problem-solving resources.
• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.
• Identifies customer service trends and determines system improvements.
• Improves customer service quality results by studying, evaluating, and redesigning processes and establishing and communicating service metrics and monitoring and analyzing results.
• Maximizes customer operational performance by providing help desk resources and technical advice.
• Ability to increase customer satisfaction through social media.
• Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis.
• Oversee, manage, train customer service team.

Job Requirement:

• Bachelor Degree from any major from reputable university with minimum GPA 3.00.
• At least 1 - 2 years experience as Customer Service Supervisor in Banks, Fintech and Pay Later.
• Have a 2 - 3 years experience as a Senior Level.
• Knowledge of customer service principles and practices.
• Fluent in English and MANDARIN oral and written.
• Strong client-facing and good communication skills.
• Ability to think strategically and to lead a team.
• Willing to work in BSD area.