CUSTOMER SERVICE

Responsibilities:

• Provide timely support to customers throughout available communication channels (email, chat, and call).
• Identify and escalate priority issues through appropriate channels.
• Assist customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries.
• Meet all key performance indicators set by the company and client.
• Work with other team members in identifying better ways to provide improved customer support.

Qualifications:

• Min D3 in any major with a minimum GPA of 2.75.
• Experience in customer service area; minimum fresh graduate (if FG must have internship and/or organizational experience) or maximum entry level.
• Fluent in English; English test (multiple choice + essay + conversation); the interview should be in full English.
• Smiling voice, good communication skills, and service-oriented.
• Tech-savvy.
• Willing to work on a shifting schedule.
• Passing minimum score of Excel Test (minimum score 25).

Benefits:

• Basic salary.
• Overtime incentive (if any).
• Incentives: Yes, according to performance.
• Outpatient insurance.
• BPJS Kes & TK.

Job Type: Contract
Contract Length: 12 months.

Education:

• S1 (Required).

Experience:

• Customer Service: 1 year (Required).