Customer Service

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If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as Varilux, Crizal, Stellest), iconic brands that consumers love (such as Ray-Ban, Oakley, Oliver Peoples), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Discover more by following us on LinkedIn!

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible!

Your role

We are looking for a Customer Service to support our EssilorLuxottica Professional Solutions business in Indonesia. The Customer Service serves as the Customer Service Leader of the lens business, leading it toward growth and profitability through product, analysis, and reporting. The role requires aligning Customer Service decisions with the strategic objectives of the lens business. You are going to work closely with various departments to provide insights that help shape strategies and resource allocation decisions.

Main responsibilities:

• Able to communicate well, both verbally and in writing.
• Able to interact with a wide variety of people and build good relationships.
• Ability to analyze problems and provide effective solutions.
• Have a patient attitude and be able to understand the feelings and needs of customers.
• Able to use software and systems used in customer service.

Main requirements:

• Minimal High School.
• 1 year of experience in Customer Service optic.
• Effective Communication: Able to convey information clearly and listen well.
• Problem Solving: The ability to analyze situations and find the right solution quickly.
• Empathy: Able to understand and feel what customers are experiencing, so that they can provide appropriate support.
• Interpersonal Skills: Able to interact with different types of people and build positive relationships.
• Patience: Patience in dealing with customers who may be frustrated or dissatisfied.
• Language: Bahasa and English.

What’s in it for you

In EssilorLuxottica, you are not defined just by your job title. Each career adventure is unique, but have a glimpse of the benefits and perks you can have by choosing us.

• Join the Employee Shareholding Program to share in the Company’s success and directly benefit from EssilorLuxottica’s growth.
• Opportunity to volunteer with the OneSight EssilorLuxottica Foundation and be an active part of our mission to improve lives by improving sight.
• Medical benefits including health insurance coverage for hospital & surgical, outpatient - general practitioner and specialist, Life insurance.

Our recruitment process may vary; If you are selected, you will be contacted by our recruiters to guide you through the specific steps for your application.

Our Diversity, Equity and Inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.