Customer Service

Join the growing company at PT. KYOCERA ASIA PACIFIC INDONESIA SALES AND TRADING as a full-time Customer Service. Based in Cikarang Selatan, Jawa Barat, you will play a crucial role in providing exceptional customer support and ensuring client satisfaction.

What you'll be doing

• Respond to customer inquiries and requests via phone, email, and other communication channels in a timely and professional manner.
• Handle customer inquiries related to orders, shipments, and delivery schedules, providing prompt resolutions to issues.
• Receive orders from distributors and input orders into the system.
• Responsible for shipment arrangements.
• Prepare import documents and support the import process.
• Update booking and shipping reports.
• Coordinate delivery arrangements from warehouse to distributor, including checking for any delivery issues.
• Prepare and issue invoices to distributors.
• Process updates for special pricing in the system.
• Support sales needs and activities.
• Monitor the process of shipping goods and customer payments.
• Handle customer complaints and concerns, working to resolve issues efficiently and effectively.
• Collaborate with other departments to ensure seamless customer experiences.
• Proactively identify opportunities to improve customer service processes and procedures.

What we're looking for

• Diploma or Bachelor's degree in any major.
• Previous experience in customer service or sales administration, preferably within the manufacturing or trading company.
• Strong communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds.
• Meticulous, detail-oriented, and capable of working with high accuracy.
• Excellent problem-solving and conflict resolution skills.
• Proficiency in MS Office.
• Proficiency in Indonesian and English, both written and verbal (must).
• Ability to work in a fast-paced, dynamic environment and prioritize tasks effectively.
• Able to join as soon as possible.

What we offer

• Comprehensive health and wellness benefits.
• Opportunities for professional development and career advancement.
• Collaborative and inclusive company culture.

About us

PT. KYOCERA ASIA PACIFIC INDONESIA SALES AND TRADING is a Japanese multinational company renowned for its diverse range of products and innovations in several industries. With a commitment to innovation and customer satisfaction, we have established a strong presence in the market and are poised for continued growth. Join our team and be a part of our exciting journey.

Apply now for this exciting opportunity to become a Customer Service at PT. KYOCERA ASIA PACIFIC INDONESIA SALES AND TRADING.