Customer Satisfaction and Quality Engineer

Customer Satisfaction and Quality Engineer

Customer Satisfaction and Quality Engineer

Job Code: 009D4I

1. Establishing, updating and reviewing Process Control Plan (PCP) and PFMEA.
2. Analyzing the quality level/problem.
3. Making a judgment and giving technical assistance on quality problems.
4. Informing all concerned people about quality issues.
5. Defining the proper corrective action to avoid the same problem in the future, including preventive actions.
6. Training the Line Inspector/ Acting Line Inspector & Final QC Inspector.
7. Performing products & process audit.
8. Provide deep analysis for the FPY result until the origin of the problem.
9. Provide root cause analysis for customer returns which are related to the manufacturing process.
10. Assure the qualification or re-qualification of the products, processes, and process facilities by deciding a proper judgment with the concerned department on the status of products, processes, and process facilities according to the qualification procedure.

Qualifications

Leadership Competency: Focus on Customer, Influence and Convince, Foster Collaboration & Networking.

Functional Competency: Electronic Competency (PCBA Process and Knowledge) is a MUST, Quality Audit, Quality Tools and Analysis, Continuous Improvement, Quality Manufacturing.

Cross Functional Competency: Issue Resolution, Business Acumen, Digital Acumen.

Primary Location:

Schedule: Full-time

Unposting Date: Ongoing

Company Overview: Schneider Electric is leading the Digital Transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure, and Industries. With a global presence in over 100 countries, Schneider is the undisputed leader in Power Management – Medium Voltage, Low Voltage, and Secure Power, and in Automation Systems. We provide integrated efficiency solutions, combining energy, automation, and software.

We believe that great people and partners make Schneider a great company and that our commitment to Innovation, Diversity, and Sustainability ensures that Life Is On everywhere, for everyone, and at every moment.

Our customers inspire us every day to find new ways to empower people to do more with less.