Customer Project Manager 2

Customer Project Manager 2

Customer Project Manager 2

Apply remote type Hybrid locations JK1 Jakarta time type Full time posted on Posted 2 Days Ago job requisition id JR-150981

Who are we?

Equinix is the world’s digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners, and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary
Monitors and manages projects from initiation through to completion. Secures required resources, and uses formal processes and tools to manage resources, budgets, risks, issues, and changes. Manages projects to ensure on-time completion according to specifications and within budgeted costs. Manages simple projects or individual elements of larger projects. Develops and delivers projects (including developing project plans/task lists) and identifies stakeholders' needs.

Responsibilities

1. Planning:
   • Develops project plan/task list using an appropriate planning tool, across a number of functional teams working with information and direction obtained from more experienced colleagues on tasks and activities
2. Stakeholder Management:
   • Awareness of key stakeholders across functional areas, and is able to map out stakeholder lists
   • With guidance able to identify the needs of stakeholders to keep them informed
3. Communications:
   • Communicates with a broader group of stakeholders beyond the project team
4. Risk Management:
   • Captures a list of project risks, issues, assumptions and dependencies for their project
   • May require support to manage risks effectively
5. Project/Program Delivery:
   • Develops and delivers projects for their functional team, and may support on cross-functional projects
6. Resource Management:
   • Produces schedules of activities based on people's availability and able to identify problems which may require escalation
7. Customer Care:
   • Manages mid-level complexity customer deployments
   • Creates and communicates with customers simple project plans for standard project milestones
   • Has a general technical knowledge of Equinix products/processes
   • Manages activities of cross-functional groups to ensure commitments are met
   • Handles mid-level escalations independently (manager-assisted otherwise)
   • Resolves standard issues independently (complex with manager assistance)
   • Aware of key stakeholders across functional areas, and is able to map out stakeholder lists
   • Able to identify the needs of stakeholders to keep them informed and updated on the progress of the deployment

Qualifications

• Bachelor’s degree preferred
• 2+ years of Project Management or similar experience preferred
• 2+ years of customer-facing experience preferred
• Proficient in MS Word, Excel, Outlook
• Advanced verbal and written communication skills in English AND Japanese
• Prince2 Foundation certification preferred

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.