Customer Development & Logistic Operation Assistant Manager (Indonesia_

Customer Development & Logistic Operation Assistant Manager (Indonesia)

Job Description:

Our Client is an International Forwarding Company looking for a Client Development & Customer Service in charge of the Vietnam market. The role can be located in Surabaya and work remotely with the team in Singapore.

SCOPE OF WORK:

• Establishing and developing new accounts/businesses.
• Maintaining and developing relationships with new and existing customers.
• Carrying out sales calls/sales visits.
• Visiting potential customers/preparing quotations and proposals.
• Preparing weekly & monthly sales reports.
• Gathering market and customer information on current and future trends.
• Handling day-to-day customer enquiries, order takings, in-house system data entry.
• Providing consistent interaction with clients to create and maintain customer relations.
• Actively promote the company's services and participate in sales activities.
• Ensuring company announcements, products, services, rates, policies, and operational changes are communicated to customers on a timely basis.
• Data analysis & tracking.
• Supporting periodic KPI reports.
• Working closely with the Ferrari Singapore team to ensure timely completion of services.
• Travelling as and when required for overseas business trips and events.
• Any other related functions to shipment coordination and ad-hoc duties as assigned by the Superior.

JOB REQUIREMENTS:

• Minimum Diploma preferably in logistics, supply chain, or business studies.
• Fluent in spoken and written English & Vietnamese or English & Bahasa Indonesia.
• Previous working experience in forwarding/shipping companies and/or in luxury business (watch/jewelry/commodities preferred).
• Service-focused and customer-oriented with strong interpersonal skills.
• Self-driven, analytical, and able to perform with minimal supervision.
• Equally motivated by working independently as well as collaborating in a team.
• Will be based in Indonesia (Surabaya).