Customer Care Executive

About the Role: We are looking for enthusiastic and customer-focused individuals to join us as Customer Care Internship Executives. This internship offers on-the-job training, certified by the government, providing you with an excellent opportunity to enhance your customer service and communication skills. After completing the 6-month internship, high-performing candidates will be promoted to the role of Junior Relationship Executive, with the potential for further career growth and development.

Key Responsibilities:

• Participate in lead generation through calling at least 100 calls per day, client acquisition, and retention activities.
• Assist customers by responding to inquiries and providing information about products and services.
• Handle customer complaints, process orders, and provide solutions in a timely and professional manner.
• Participate in various customer service initiatives, improving customer satisfaction and loyalty.
• Learn and support the implementation of customer feedback mechanisms to enhance service quality.
• Collaborate with team members to improve overall service efficiency and meet customer expectations.
• Gain exposure to financial products and services, assisting customers with their requirements.
• Develop strong communication and problem-solving skills through direct customer interaction.

Eligibility Criteria:

• Graduation (any discipline) from a recognized university.
• Freshers who have completed their graduation between 2020 and 2025.
• Strong communication skills and a customer-oriented approach.
• Ability to work in a fast-paced environment with excellent problem-solving abilities.
• Positive attitude and a desire to learn and grow within the organization.
• Team player with a collaborative mindset.

Training and Certification:

• Comprehensive on-the-job training with government certification.
• Hands-on experience in customer care and relationship management.
• Development of core skills such as communication, problem resolution, and customer handling.

Growth and Career Opportunities:

• On successful completion of the 6-month internship, you will be promoted to Customer Care Executive.
• Opportunities for further growth within the organization based on individual performance.
• Clear career progression path with competitive compensation and performance-based incentives.

Salary Structure:

• Stipend based on 10-12k per month for 6 months, hence promoted as CCE on-roll up to 3,00,000 per annum (inclusive of base salary and performance-based variables).
• Attractive variable pay based on individual and team performance.

Why Join Us?

• Government-certified on-the-job training that enhances your professional skillset.
• A dynamic and supportive work environment where you can build a long-term career in customer service and relationship management.
• Excellent career growth opportunities in a leading organization with a proven track record.
• Performance-driven rewards and incentives that encourage and recognize your contributions.

How to Apply: Interested candidates are invited to submit their updated resume along with a brief cover letter explaining why they are interested in the Customer Care Internship Executive position. Share resume to HR Manager Prakash at selectionblr@muthootgorup.com or WhatsApp 8310610053 (strictly no calls, only WhatsApp for interview address) or call Zonal HR Manager Raju B R Channa Basappa (Raju) at 8884333117.

Walk-in & Walk-out with offer letter at the following venue:

Muthoot Finance Ltd, Regional Office BLR -III, NO1-22, First Floor, 27th Cross, 7th Block, Jayanagar, Bangalore-560082. Reach and meet Chandrakantha at 9483526494 or Kaushik Y at 9901150361.