Customer Care Digital (Agent Live Chat)

We're Hiring: Customer Care Digital (Agent Live Chat)!

We are looking for a dedicated and customer-oriented Customer Care Digital Agent to join our team in Semarang, Indonesia. The ideal candidate will possess excellent communication skills and the ability to handle customer inquiries via live chat effectively, ensuring a positive experience for our clients.

What You'll Do:
Respond promptly to customer inquiries via live chat.
Resolve issues efficiently while maintaining high customer satisfaction.
Provide accurate product information and support.
Collaborate with team members to improve service processes.
Document interactions and follow up on unresolved issues.
Understand about trends of gadgets

What We’re Looking For:
1 year of experience in a customer service role, preferably in digital environments.
Strong written communication skills in both English and Bahasa Indonesia.
Ability to work effectively under pressure and multitask.
Proficiency with live chat tools and CRM software is a plus.
A passion for helping customers and resolving their issues promptly.

Ready to make an impact? Apply now and let’s grow together!