CS Trainer Supervisor, Operations (Solo)

Department

Operations

Level

Experienced (Team Lead)

Location

Indonesia - Solo

The Operation teams at Shopee cover the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform to the moment the buyer receives the products. The team analyzes and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations, and Fraud.

Job Description:

• Lead a team of trainers
• Develop curriculum to support classroom training and regular refreshment training
• Conduct timely constructive feedback and counseling for the trainer team
• Design and evaluate training material for technical/soft skills training
• Arrange operation training and deliver some training
• Manage training administration & reporting

Requirements:

• Bachelor's degree in any major
• Minimum 3 - 4 years of experience in a related field
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Proficiency in training program design and development
• Strong organizational and multitasking skills
• Ability to analyze training needs and evaluate program effectiveness