Contact Center Social Media

- Provide timely support to creator through available communication channels (chat & call)

- Identify and escalate priority issues through proper channels.

- Assist customers in resolving basic technical issues by providing scripted guidance regarding basic creator inquiries.

- Help creators level-up by enhancing their activity level and participation in platform activities.

- Meet all key performance indicators set by the company and client.

- Work with other team members in identifying better ways to provide better creator support.

Qualification:

- Minimum D3 or bachelor's degree from all majors.

- Good written and verbal communication skills in English & Bahasa (Will be tested during the recruitment process)

- Preferably have experience working with call center and service industry;

- Flexible for SHIFTING schedule and changes along with in

- Have strong customer service skills, verbal and written communication skills, empathy, and rational decision-making;

- Preferably have a typing speed of at least 50 words per minute.

- Fast learner and independent to work in the multi-LOB (chat & call).