Concierge

About the role

We are seeking an exceptional Concierge to join our team at Plaza Indonesia. As Concierge, you will play a vital role in delivering exceptional customer service to our valued customers. In this full-time position, you will be the first point of contact, creating a warm and welcoming environment for all who enter our premises.

What you'll be doing

• Greeting and welcoming all customers in a friendly and professional manner as well as handling complaints
• Providing concierge services such as informing customers on store promotions to encourage purchases
• Maintaining in-depth knowledge of store locations, categories and items to provide necessary advice and recommendations
• Acting as a point of reference for customers who require assistance or information
• Processing customers' point redemption using Point of Sale (POS) system
• Ensuring the reception area and common spaces are well-presented and organized at all times

What we're looking for

• Minimum of 1 year experience in a customer service or concierge role, preferably in retail or hospitality industry
• Exceptional communication and interpersonal skills, with the ability to interact with people from all backgrounds
• Strong problem-solving skills and the ability to think quickly to provide efficient and effective solutions
• Demonstrated commitment to providing exceptional customer service and maintaining a high level of professionalism
• Proficiency in English and Bahasa Indonesia
• A positive, friendly, and helpful attitude, with a genuine desire to assist others

What we offer

At Plaza Indonesia, we are committed to providing a supportive and collaborative work environment that allows our employees to thrive.

About us

Plaza Indonesia is a leading retail company in Jakarta, known for our innovative and sustainable developments, and our commitment to exceptional customer service.

If you're passionate about providing outstanding customer service and are excited to join a dynamic and forward-thinking team, apply now to become our next Concierge.