Collection Support Analyst

Job Description

• Our collection team grows so fast; you will develop and set scalable processes.
• Improve our current process to be more efficient.
• You will monitor metrics & SLA of our operations process and maintain it at the most efficient and effective level.
• You will analyze the data, find the problems, develop the improvement recommendations, and implement the improvement plan.
• You will work closely with other operations teams for business process improvement and implementation.

Qualifications

• Having at least 1 year of experience in Operation Excellence or operations improvements; fresh graduates from reputable universities and relevant backgrounds are welcome to apply.
• Experience in coordinating projects & campaigns across teams.
• Ability to multitask and execute in a fast-paced, team-oriented environment.
• Strong analytical skills with a proven ability to review detailed data and produce meaningful analysis.
• Strong problem-solving skills and ability to identify root causes.
• Working knowledge of medium-large operations.
• Fresh graduates are welcome.