Strategy Development: Design and implement collection strategies to improve recovery rates while managing the cost.
Data Analysis: Identify trends, patterns, and opportunities for improving collection strategies. Provide insights and recommendations based on data analysis.
Performance Monitoring: Develop and monitor key performance indicators (KPIs) to measure the effectiveness of collection. Regularly report on performance metrics to senior management.
Process Optimization: Identify and implement process improvements to enhance efficiency and effectiveness in the collection. Collaborate with operations teams to ensure seamless execution of strategies.
Leadership and Collaboration: Lead cross-functional teams in the development and implementation of collection strategies. Work closely with IT, operations, legal, and compliance teams to align on strategy and execution.
Bachelor's degree from reputable university.
Min. 4 years of experience in collection strategy, operation strategy, risk management, or business analyst role in financial industry or technology company. Point plus if background from retail lending in banking or fintech.
Strong analytical and problem-solving skills.
Proficiency in data analysis tools and software (Looker, Tableau, etc).
Experience in managing cross-functional projects and teams.
Proven track record in developing and implementing process optimization.