Collection Manager SME (Property Collateral)

Responsibilities

1. Develop and implement effective collection strategies to minimize delinquencies and defaults, especially in SME lending portfolio (property collateral).
2. Manage and lead a team of collection officers, providing training, guidance, and performance evaluations.
3. Monitor and analyze collection data to identify trends, areas for improvement, and potential risks.
   Ensure compliance with all regulatory requirements and company policies.
4. Collaborate with other departments, including credit risk and customer service, to ensure seamless operations.
5. Handle escalated collection issues and negotiate with clients to resolve outstanding debts.
6. Prepare and present regular reports on collection activities, performance metrics, and recovery rates.
7. Stay updated with industry best practices and changes in regulations affecting collections and the SME lending sector.

Requirements

1. Bachelor’s degree in Finance, Business Administration, or a related field. Master’s degree is a plus.
2. Minimum of 5 years of experience in collections, preferably within the financial services or multifinance sector.
3. Strong understanding of SME lending portfolio (property collateral) and the unique challenges associated with them.
4. Proven track record of managing a successful collection team and achieving targets.
5. Excellent communication, negotiation, and interpersonal skills.
6. Proficient in using collection software and other related tools.
7. Analytical mindset with the ability to interpret data and make data-driven decisions.
8. High level of integrity and ethical standards.