Cluster HR Manager

Company Description: TRM Hospitality is managing some of the top-notch Bali Villas Resorts and Hotels portfolios under 4 brands, ranging from 4-5 stars Hotels - Resorts-Villas.

Job Description: Your day-to-day

As Cluster HR Manager, you’ll make sure our employees are enabled and empowered through HR programmes in your hotels. You’ll also promote a positive team culture while ensuring our colleagues deliver a guest experience that is unique and brings the brand to life.

People

• Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey.
• Educate and train managers on HR disciplines to foster productivity and enhance performance.
• Welcome and conduct new team member orientation.
• Oversee maintenance of accurate and up-to-date personnel files and records for all employees.
• Ensure hotel or company hiring standards and applicable laws and regulations are followed.
• Build great relations with outside contacts. Lead the implementation of Talent Development initiatives, succession and workforce planning strategies within the business.

Partner with the L&D team to implement L&D strategy around induction, employee performance, development and education. Lead and facilitate management training as and when required.

Financial

• Help create the Human Resources department budget and control expenses.
• Monitor staffing to manage payroll costs.

Guest Experience

• Develop creative ways to inspire and motivate team members to provide guests with a unique experience.
• Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction.
• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.

Responsible Business

• Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community.
• Ensure compliance with relevant employment laws and hotel or company policies and procedures.
• Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes.
• Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues.
• In a union environment, may manage labour relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation.
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.