Cluster General Manager - Four Points by Sheraton Jakarta, Thamrin and Four Points by Sheraton Batam

HOTEL DESCRIPTION

The Cluster General Manager will be in charge of the following hotels.

Four Points by Sheraton Jakarta, Thamrin offers 164 rooms, 2 Food & Beverage options with The Eatery for breakfast and refreshments at Best Brews and 3 meeting spaces with a total event space of 1,625 sq ft. The hotel is located in the heart of the city, near attractions, corporate offices, convention centers, and shopping malls. Halim Perdanakusuma Airport is 6.8 mi from Four Points by Sheraton Jakarta Thamrin, while Soekarno-Hatta International Airport is 22 mi away.

Located in the heart of Nagoya in Batam, Four Points by Sheraton Batam offers 102 rooms and is only a 30-minute drive from Hang Nadim International Airport, and a 10-minute drive from the Harbour Bay Ferry Terminal. Guests can enjoy a range of cuisine at the all-day dining Evolution restaurant or Grab & Go area in the lobby lounge. The hotel has 6 meeting spaces with a total meeting space of 502 SQ MT available to host meetings and events.

JOB SUMMARY

Functions as the primary strategic business leader of a full-service property and is responsible for the leadership and management of a designated cluster of properties. As General Manager of the properties, responsible for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation, and delivering a return on investment. Leads the leadership teams in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. In addition, the General Manager builds relationships with key customers through personal involvement in the sales process. The position ensures sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Position serves as the principal interface with property ownership and establishes relationships as a business partnership. Builds owner loyalty through proactive communication, setting and managing expectations, and delivering solid business results. Responsible for the overall performance of a designated cluster of managed properties and oversees all activities associated with the pre-opening processes for new build units. In addition, the position is responsible for sales and revenue generation for all units within the cluster.

CANDIDATE PROFILE

The ideal candidate for this role would have previous work experience in Indonesia as a General Manager. The successful candidate will have proven experience leading hotel operations and demonstrated strong sales & marketing leadership, food & beverage flair, and strong financial acumen. Candidate is required to be proficient in the local language.

Education and Experience

1. 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in management operations, sales and marketing, or related professional area.
2. OR
3. 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in management operations, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Leading Operations and Department Teams

1. Sets goals and expectations for direct reports using the performance review process.
2. Identifies leadership management on the property.
3. Inspires and motivates team to achieve operational excellence.
4. Creates a synergistic leadership team and business environment that consistently delivers positive results and continuously strives to improve these results.

Managing and Sustain Sales and Marketing Strategy

1. Develops deployment strategies to market property in order to continue to grow market share.
2. Supports the sales strategy by encouraging the leadership team to develop effective revenue management strategies.
3. Ensures focus is on proactive selling as well as reactive selling.
4. Reviews the STAR report, competitive shopping reports, and uses other resources to maintain an awareness of the property's market position.

Managing Responsibilities with Property Stakeholders

1. Assists with building and maintaining the owner relationship as a business partnership while maintaining the General Manager's position as the point person for the owner.
2. Manages an effective balance between the owner's interests and the company's interests.
3. Understands the owners' perspective and ROI expectations.

Managing Profitability

1. Identifies key drivers of business success and keeps the team focused on the critical few to achieve results.
2. Reviews sales goals and strategies to ensure alignment with the brand business strategy and proper pricing and positioning of the properties in the market.
3. Champions change in order to ensure property is profitable.

Maintaining Revenue Management Goals

1. Supports the property General Manager(s) in executing the sales and revenue management activities to maximize performance.
2. Ensures above property sales and revenue engines are leveraged to drive RevPAR improvement year over year.
3. Oversees the alignment of revenue strategies amongst the area properties.
4. Ensures capital expenditure funds are being used to address the priorities outlined in the brand business strategy.

Managing Property Operations

1. Holds staff accountable for successful performance.
2. Utilizes an "open door" policy.
3. Communicates a clear and consistent message regarding property goals to produce desired results.
4. Fosters employee commitment to providing excellent service.

Managing and Conducting Human Resources Activities

1. Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
2. Hires executive committee team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation.
3. Creates appropriate development plans based on individual strengths, development needs, career aspirations, and abilities.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine, and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.