Client Service Manager

Be among the first applicants.

Standard Chartered

Daerah Khusus Ibukota Jakarta

IDR 100,000,000 - 200,000,000

Be among the first applicants.

4 days ago

Job description

The Role Responsibilities

Awareness of all the policies and procedures issued in relation to money laundering prevention
Comply with all applicable Anti Money Laundering & Terrorist Financing (AML/TF) procedures
Ensure strict compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff
Ensure that effective arrangements are in place to comply with AML/TF requirements (CDD, Transactions Monitoring and Sanctions) as stipulated by Group & Local Regulator
Helping the RM in performing CDD Periodic Review & Customer Data Updating
Make prompt reporting of Suspicious Activity Report (SAR) to UKK Holder (Branch Manager) and to CMLPO at Head Office
Ensure to join available AML/TF training (or e-training)
Responsible for proper control of keys/combination setting & password for safekeeping cash and valuable documents (if applicable)
Ensure implementation of Clean Desk Policy
Ensure no pre-signed blank form and customer copy ID is kept
Ensure customer data is kept properly in secured area
Serve clients in the Bank premises.
Ensure that clients are handled as per their needs or requests.
Serve clients’ queries and complaints as per prevailing quality standard
Note clients’ requests and complaints to be further actioned by related party and input them into the existing system.
Ensure clients’ satisfaction on the service fulfills the target set.
Perform selling of the approved Standard Chartered products to support Priority Relationship Manager.
Act as a backup Client Service Executive (CSE) at the Branch.

Our Ideal Candidate

Minimum bachelor degree from any major
Minimum 1 year in client services, account management or customer relations in financial services
Strong verbal and written communication skills
Customer-focused with a proactive approach to service delivery
Proficiency in Microsoft Office Suite

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good, are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days).
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers