Client Service Manager

Job Responsibilities:

1. Setting customer satisfaction targets and working with the team to meet targets consistently.
2. Monitoring and interacting with customers daily by answering their questions and directing them to the appropriate service for their needs.
3. Focusing and planning customer loyalty programs to increase revenue and improve client retention.
4. Creating a good relationship with the Client.
5. Establishing customer service policies and procedures.

Job Qualifications:

1. Minimum Bachelor of Public Relation, Communication, and Business Management.
2. Having experience as Client Service Senior Officer or Client Service Manager for at least 3 years.
3. Outstanding leadership abilities and excellent written and verbal communication skills in Indonesia & English.
4. Skill training and mentoring for the CS team.
5. Familiar with Microsoft Office programs (PowerPoint, Excel, Word, and Outlook). Excellent communicator, high initiative, disciplined, organized, and a good team player.

Required Skills:

PowerPoint, Mentoring, Business Management, Customer Satisfaction, Customer Service, Leadership, Planning, Microsoft Office, Communication, Business English, Training Management.