Client Service Manager

Talent Hunts Indonesia; Daerah Khusus Ibukota Jakarta; On-site; IDR 50,000,000 - 100,000,000; Full time

Job summary

An established industry player is seeking a dynamic Client Service Manager to lead customer satisfaction initiatives. This role involves setting targets, monitoring customer interactions, and developing loyalty programs to enhance client retention. The ideal candidate will have a strong background in public relations or business management, with at least 3 years of experience in a similar role. Join a vibrant team where your leadership and communication skills will make a significant impact on client relationships and overall business success. If you're passionate about customer service and ready to take on new challenges, this could be the perfect opportunity for you.

Qualifications

• Minimum 3 years of experience as Client Service Senior Officer or Manager.
• Outstanding leadership and communication skills in Indonesia & English.

Responsibilities

• Set customer satisfaction targets and work with the team to meet them.
• Monitor and interact with customers daily to address their needs.

Skills

Customer Satisfaction

Leadership

Communication

Planning

Mentoring

Business Management

Training Management

Education

Bachelor of Public Relation

Bachelor of Communication

Bachelor of Business Management

Tools

Microsoft Office

PowerPoint

Excel

Word

Outlook

Job description

Job Responsibilities:

1. Setting customer satisfaction targets and working with the team to meet targets consistently.
2. Monitoring and interacting with customers daily by answering their questions and directing them to the appropriate service for their needs.
3. Focusing and planning customer loyalty programs to increase revenue and improve client retention.
4. Creating a good relationship with the Client.
5. Establishing customer service policies and procedures.

Job Qualifications:

1. Minimum Bachelor of Public Relation, Communication, and Business Management.
2. Having experience as Client Service Senior Officer or Client Service Manager for at least 3 years.
3. Outstanding leadership abilities and excellent written and verbal communication skills in Indonesia & English.
4. Skill training and mentoring for the CS team.
5. Familiar with Microsoft Office programs (PowerPoint, Excel, Word, and Outlook). Excellent communicator, high initiative, disciplined, organized, and a good team player.

Required Skills:

PowerPoint, Mentoring, Business Management, Customer Satisfaction, Customer Service, Leadership, Planning, Microsoft Office, Communication, Business English, Training Management.