Claim Executive

Founded in 2015, PasarPolis is Southeast Asia’s undisputed insurtech leader in Indonesia that is challenging industry norms and rebuilding insurance experience by making insurance accessible and affordable for everyone through harnessing technology to deliver innovative and practical products, with a purchase and claims experience that is seamless and fast.

Pioneers of the Insurtech sector in Indonesia, the company’s objective is to democratize insurance by empowering all consumers through PasarPolis’ platform. Partners have access to a highly scalable AI-powered platform that facilitates easy onboarding, flexible product creation, and a claims portal. Following the company’s positive consumer response in Indonesia, PasarPolis has now expanded to other Southeast Asian markets, including Thailand and Vietnam.

PasarPolis has demonstrated exponential policy growth since closing its Series A round in August 2018, participated by three Indonesian biggest unicorns - Gojek, Tokopedia, and Traveloka - with the number of monthly policies issued growing more than 80 times ever since. The Company has successfully expanded across the region. To date, we are currently present in Indonesia, Vietnam, Thailand, and we have an R&D Center in India.

In August 2020, PasarPolis completed a US$54 million Series B funding round, which is considered the largest Series B funding recorded for an insurtech firm in Southeast Asia, and potentially it is also the biggest disclosed investment round for insurtech firms in the region. The round included participation from LeapFrog Investments, SBI Investment, Alpha JWC, Intudo Ventures, Go-Ventures, and Xiaomi Ventures and will be used to support the company’s growth plan. In February 2021, PasarPolis secured US$5 million funding from the World Bank’s sister organization International Finance Corporation (IFC).

All of the above milestones are only achievable due to the trust of all our key stakeholders, including our wonderful PasarPolis talented and hard-working team members who continue to provide outstanding contributions, care, and service, day in and day out! In PasarPolis, we believe that employees are valuable capital for the organization. This year, PasarPolis became a winner of HR Asia Best Company to work for by HR Asia Awards. We are looking forward to welcoming you to join us in our diverse, passionate, and innovative team by delivering insurance for all through technology.

Area claim

• Agency
• B2B2C
• B2C in MV
• Property
• Cargo
• Product Liability
• Heavy Equipment

Responsibilities

• Monitoring new claims reporting/notifications to & from the Insurers (B2B2C and Agency);
• Provide approval after claims handler collects accurate information and documents to proceed with a claim within authority limit;
• Analyzing claim (end to end) made by policyholders & loss adjuster;
• Guiding & providing advice related to proceeding with claims including investigating suspect fraud;
• Contacting tradespeople from a network of approved professionals and arranging for them to make repairs on the policyholder's property (if required);
• Investigating potentially fraudulent claims;
• Identifying reasons & providing clear explanation why full payment may not be made;
• Ensuring fair settlement of a valid claim;
• Building relationships with loss adjusters, forensic accountants, and solicitors/lawyers, as well as other legal/claims professionals;
• Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines;
• Involvement in loss adjusting activities and in legal discussions relating to settlement;
• Check draft agreement between company x insurer and company x partners. Liaise with Partnership, Placement, Product Development, and Product Management;
• Providing data needed related to claims.

Qualifications and Requirements

• Bachelor's degree in any major
• Having minimum 2 years of experience in a similar position in the General Insurance industry
• Fluent in English and a confident communicator is a must.
• Have a solid knowledge of General Insurance products.
• Self-motivated, proactive, creative, energetic, and ambitious
• Possess good interpersonal and communication skills

We aim to change the popular belief about Insurance by continually developing cutting-edge technology to simplify and speed up the process from policy purchase right until retrieving claims.

We believe in a 'worry-free-life' for all and see 'no-end' in technology development. These mindsets have pushed PasarPolis to innovate, learn and grow fast. PasPolers are encouraged to get on board with curiosity, integrity, and competitiveness.