Cinema Supervisor - Q-Mall Banjarbaru

Responsibilities:

• Operational Management: Oversee cinema operations, including ticketing, concessions, auditorium management, and customer service.
• Team Leadership: Supervise and support staff, providing training and coaching to maintain high performance and customer satisfaction.
• Customer Service Excellence: Ensure that customers receive a high-quality cinema experience by resolving complaints and addressing concerns efficiently.
• Sales & Revenue Growth: Support sales initiatives, upselling promotions, and ensuring accurate cash handling procedures.
• Facility & Equipment Maintenance: Ensure that cinema facilities, screens, sound systems, and equipment are in excellent working condition. Report maintenance issues promptly.
• Health & Safety Compliance: Implement company safety and security policies to ensure a safe environment for customers and employees.
• Inventory & Stock Control: Monitor concession stock levels and coordinate with the supply team to prevent shortages.
• Event & Special Screening Coordination: Assist in managing special screenings, premieres, or private events to enhance the customer experience.

Qualifications & Requirements:

• Diploma or Bachelor’s degree in Hospitality, Business Management, or a related field.
• Minimum of 3 years of leadership experience in Quick Service Restaurant, Hotel, or Retail Industry.
• Strong leadership, communication, and problem-solving skills.
• Customer-focused mindset with a passion for delivering excellent service.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Willing to be placed in Banjarbaru/Banjarmasin.