Checkout Services Manager (Alam Sutera)

Danke. Do jeh. Tesekkür ederim. Spasibo. And tack. Our customers come from all over and thank us in all languages. And that's why we do what we do.

What you’ll be doing day to day:

1. Contribute to the creation and operational implementation of the local customer relations' action plan. Contribute to the building of business competence by supporting and providing an inspiring and motivating direction for your co-workers in their efforts to improve according to agreed development plans.
2. Support a customer-focused culture throughout the complete unit and ensure an overall easy buying experience. Ensure operational excellence in daily operations in order to enhance the easy buying experience.
3. Analyse customer-related and financial key performance indicators and act with relevant stakeholders on the root causes of customer dissatisfaction and other cost drivers. Maintain relations with external and internal partners, e.g. cash in transit company.
4. Ensure a customer-friendly, efficient and cost-effective execution of the payments process.
5. Support proactively with customer insights for business and functional improvements.

We want you to be a person who:

1. Min. 3 years experience in finance with relatable position and job level. Basic experience of working in a line management role, leading and developing people.
2. Experienced in creating and implementing short-term plans and following up goals.
3. Ability to communicate confidently and clearly in the local language(s) and English.
4. As you work in a store, you will be working in mixture of days and placed in Alam Sutera, Tangerang.

We are transforming how we meet our customers across all touchpoints to be seamless, effortless, and enjoyable. And we know that customers love to interact with IKEA in many ways. Connecting with IKEA remotely has never been more important to us to allow our customers to be inspired and think of the many ways IKEA can help them live a better life. We also know that our customers demand increasing levels of accessibility from wherever they are and that has led to creating a transformed and very capable remote customer channel at IKEA.