Business Analyst - Digital Solutions

About the Position:

As a part of the MSME team, you will work as a Business Analyst (Digital Solutions) to enhance the performance of our MSME Banking function through the development of strategic digital solutions. The successful candidate will collaborate closely with the management team to pinpoint areas of improvement and lead the implementation of digital innovations. This role involves overseeing business requirement design, managing projects from conception to completion, and spearheading change management.

What Will You Do:

• Partner with the management team to identify opportunities for leveraging digital solutions to enhance MSME banking operations and customer experience.
• Conduct in-depth analysis to understand the needs of MSME customers and propose digital enhancements accordingly.

Business Requirements Design:

• Lead the creation of detailed business requirement documents for digital initiatives, ensuring clear communication of needs and expectations between stakeholders and the IT department.
• Validate the technical feasibility of proposed solutions and ensure they align with business objectives.

Project Management:

• Manage the lifecycle of digital solution projects, including planning, execution, monitoring, and closure, ensuring they are delivered on time, within scope, and budget.
• Employ project management best practices and methodologies to ensure efficient and effective project execution.

Change Management:

• Develop and implement comprehensive change management strategies to facilitate the adoption of new digital tools and processes.
• Provide training and support to ensure smooth transitions and minimize disruptions to business operations.

Performance Analysis & Reporting:

• Utilize analytics to track the performance of digital initiatives, identifying areas for improvement and reporting on their success and impact on MSME banking performance.
• Prepare and present regular reports to management on project progress and outcomes.

What You Need To Have:

• A Bachelor’s degree in Engineering or Science is required
• For senior-lead roles, a minimum of 8 years of proven experience as a Business Analyst is essential, with a strong preference for candidates who have specialized in digital solutions within the banking or financial services sectors.
• Candidates with 1 to 7 years of experience are encouraged to apply for junior to senior level positions, where they can grow and expand their expertise
• Fresh graduates are welcome to apply for junior positions, provided they have a degree in Industrial Engineering with a minor in Information Systems
• Experience in project management, business requirements design, and change management.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders.
• Ability to work independently and as part of a team

Plus Point If You Have:

• Bachelor’s degree in Industrial Engineering
• Have experience in Financial Service
• Strong understanding of MSME banking operations and the digital landscape