Branch Tour Manager (Surabaya Area)

Job Title: Tour Manager

Responsibilities:

As a Tour Manager specializing in both domestic and international markets, your primary responsibility will be to create, plan, and organize travel packages and itineraries for individuals, groups, and organizations. You will collaborate with various suppliers, hotels, transportation companies, and other service providers to ensure the smooth execution of travel arrangements and provide exceptional customer experiences. Your role will require excellent organizational skills, attention to detail, destination knowledge, and strong customer service abilities. Your goal is to ensure that clients have a memorable and enjoyable travel experience within their home country.

Minimum Requirements:

• Bachelor's degree in tourism, hospitality management, or a related field (preferred).
• Proven experience as a Tour Manager or in a similar role, with expertise in international markets specialized in Europe or Asia region.
• Excellent interpersonal and communication skills.
• Strong negotiation and persuasion abilities.
• In-depth knowledge of popular tourist destinations, attractions, and travel logistics.
• Familiarity with travel booking systems (OTA) and software.
• Exceptional customer service skills and a customer-centric approach.
• Ability to work in a target-driven environment.
• Strong organizational and time management skills.
• Proficiency in using standard office software (MS Word, Excel, PowerPoint).
• Flexibility to work irregular hours, including evenings and weekends, as per client needs.

Company Strength:

Highly reputed International Standard Travel Agent in Indonesia with pleasant, helpful, well-educated, and professionalized staff. Sixteen years of experience in travel management and strong relationships with airlines, hotels, and suppliers.