BPO - Customer Service Staff

PT. Gravity Game Link is one of the Game Publishers in Indonesia. We are committed to delivering exceptional customer service and support. Our team is dedicated to creating a positive experience for our clients and their customers.

Job Description:

1. Monitoring and supervision in the game
2. Organize and run events for the community of players, both offline and/or online via social media.
3. Perform Customer Service for Game & Billing Related Problems
4. Handling player reports regarding technical and non-technical problems in online games
5. Supervise and manage the gaming community
6. Perform localization on game scripts related
7. Translation and Game Review (Additional when needed)

Requirements:

1. Able to work on shift schedules and weekends
2. Having knowledge/expertise about Esport & game trends
3. Possesses knowledge/expertise in the Ragnarok Online game is a plus to be priority
4. Good in English written/speaking skills to communicate with community and off-site teams.
5. Education background minimum Senior High School (SMA)
6. Minimum 1 year experience in a similar field
7. Have high loyalty, responsibility and dedication to work
8. Have broad knowledge in gaming experience
9. Strong communication and teamwork skills.
10. Thinks creatively and has good initiative
11. Possesses basic ability to use text editor software, such as Microsoft Word, Excel, HTML, etc.

Employee’s Welfare: Annual Leave, Manpower Insurance, Health Insurance (BPJS), Religious Holiday Allowance.

Office Supporting for Work Device and Tools.

Comfortable and Enjoyable work environment.