Boutique Manager

Sales and Performance:

• Sales Targets: Set and monitor sales targets for each boutique within the area, working closely with store coordinators to achieve revenue goals.
• Performance Analysis: Analyze sales data, customer feedback, and market trends to identify areas for improvement and implement strategies to increase sales and profitability.

Staff Management

• Team Leadership: Provide leadership and guidance to boutique coordinators and staff, ensuring they are motivated, well-trained, and equipped to deliver exceptional customer service.
• Training: Conduct regular training sessions to enhance product knowledge, sales techniques, and customer service skills among boutique staff in accordance with company policies and procedures.
• Scheduling: Manage and oversee staff scheduling, ensuring adequate coverage during peak hours and special events.

Inventory Management

• Stock Levels: Monitor inventory levels, demand patterns, and product popularity to optimize stock levels and prevent overstocking or stockouts.
• Stock Transfers: Coordinate stock transfers between boutiques to balance inventory and meet customer demands.

Customer Experience

• Customer Engagement: Foster a positive and personalized shopping experience for customers, ensuring that staff provides excellent service and assistance.
• Feedback Collection: Collect customer feedback through surveys, social media, and other channels to gauge customer satisfaction and identify areas for improvement.

Visual Merchandising

• Visual Display: Supervise and guide visual merchandisers to create visually appealing displays that attract customers and promote products effectively.
• Brand Representation: Ensure that the boutiques' visual merchandising aligns with the brand's aesthetics and guidelines.

Operational Efficiency

• Process Optimization: Implement efficient operational processes, including cash handling, inventory reconciliation, and staff responsibilities, to streamline boutique operations.
• Cost Management: Monitor operational costs and expenses within budgetary constraints, identifying areas for cost-saving measures.

Marketing and Promotions

• Local Marketing: Collaborate with the marketing team to plan and execute local marketing initiatives, promotions, and events to drive foot traffic and sales.
• Product Launches: Coordinate product launches and promotional campaigns across boutiques, ensuring consistent messaging and customer engagement.

Compliance and Standards

• Policy Implementation: Ensure that company policies, procedures, and standards are consistently implemented across all boutiques in the area.
• Legal Compliance: Stay updated with relevant laws and regulations related to retail operations, ensuring compliance at all times.

Reporting and Analysis

• Reporting: Prepare regular reports on sales performance, inventory levels, customer feedback, and other relevant metrics, presenting findings to higher management.
• Trend Analysis: Analyze market trends, customer preferences, and competitors' activities to make informed decisions and recommendations.
• Cash Deposit: Ensure that each store deposits cash transactions into the company bank account the next day and make the deposit log report monthly to headquarters.

Crisis Management

• Problem Resolution: Address escalated customer complaints and resolve operational issues promptly and professionally.
• Security: Ensure boutique security measures are in place, including surveillance systems and employee training for theft prevention.

Expansion and Growth

• New Locations: Assist in the evaluation and selection of new boutique locations, conducting market research and feasibility studies.
• Boutique Launch: Oversee the successful launch and initial operations of new boutiques in the area.

Leadership and Development

• Team Development: Provide mentorship and career development opportunities to boutique managers, nurturing their leadership skills.
• Succession Planning: Identify and groom potential leaders within the area for future roles within the company.

REQUIREMENTS:

• Full time (Bali based)
• Fluent in English is a MUST
• Able to use Microsoft Office and Microsoft Excel.
• Able to execute the weekly and monthly plans and keep up with target.
• Proven work experience in fashion production.
• Exceptional ability to pay close attention to details.
• Able to direct sell and upsell our products, helping the client to style with our products.
• Coordinate and manage the products in the store.
• Able to deal with customer complaints calmly.
• Strong problem-solving skills.
• Fashion degree is a plus.

Job Type: Full-time