AVP-Head of End-to-End Operation Support

AVP-Head of End-to-End Operation Support

Web Development & Production (Information & Communication Technology)

Full time

Responsibilities:

• Overseeing end to end Operation support for Digital Touchpoint (myIM3, Bima+, OLA, Captive Portal, PWA, iSImple, Rita and Corporate website) to ensure apps working as expected according to agreed SLA.
• Align with BSS team (Middleware, Core Network, VAS, Security Ops, Payment System etc.) to ensure that digital touchpoint is working as expected.
• Align with Product (Core and VAS) and CVM team to ensure that product which available in Digital Touchpoint is working as expected.
• Perform swift troubleshooting including providing RCA and recommendation when an issue occurred by alignment with all related parties such as IT Ops, Apps Dev, Partners (Artajasa, Delivery partner, Gerai, VAS partner etc.)
• Collecting and preparing data related to the progress of digital apps and digital channel performance.
• Prepare performance report, analysis, and recommendation, and update the status of product/program development in the pipeline as requested by business owners.
• Serve as a company representative for external related functions.
• To build good network in the industry and keep up to date with new trends.

Qualification:

• Min. S1 graduate from reputable university, with major in Marketing Commerce / Technology.
• Good understanding of Telco network, Application Layer and network ports/protocols usage is essential.
• Good knowledge of networked Application to Application communication including mobile apps or web-based apps.
• Experience troubleshooting complex network issues.
• Target oriented problem-solving approach and decision-making capabilities.
• The ability to work flexibly in a high-pressure environment, managing changing priorities and workloads is essential.
• The ability to equally adept to working in a team and alone and have an exceptional work ethic to achieve the required results and customer satisfaction.
• Very good Oral and Written communication skills.

Experience:

• More than 5 years of experience in IT operation and monitoring to understand the mobile communication industry, especially on digital apps and digital channel including front end application and mobile apps.
• Product Management and Project management capability, especially on telecommunication industry and mobile apps industry.
• Preferably had various assignments in different functions in Marketing or having experience in working in highly dynamic companies.
• Deep understanding of the telecommunication and competitive landscape in Indonesia especially on mobile apps and web-based application.
• Highly experienced in leading cross functional teams.

Skills:

• Agile leaner and responsive to feedback.
• Collaborative team player.
• Ability to plan holistically.
• Customer centric approach.
• Quality & Results Orientation.
• Understanding of commercials and research results.
• Proactive to ensure goals are met and we stay ahead of the competition.

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Operations Support Role?
• Which of the following programming languages are you experienced in?
• How much notice are you required to give your current employer?
• Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)
• Which of the following languages are you fluent in?
• Are you willing to undergo a pre-employment medical check?