Associate - GTS - IT Service Group

PwC Indonesia is an inclusive and equal-opportunity employer that does not discriminate based on physical disabilities, gender, race, religion, or age. Your application will be treated fairly and assessed solely based on job requirements and competencies.

This group provides services to 3,000+ PwC staff and partners for end-to-end IT solutions. Our goal is to have great relationships with our users and provide services that exceed today’s best IT Industry standards. You will be challenged to handle various tasks with various IT problem levels and users. You will experience new knowledge of IT troubleshooting and new technologies.

Responsibilities:

• Technology-related issue and troubleshooting
• IT Service Management (ITSM - SNow platform)
• Desktop imaging and set up
• Smart Printing System
• IT equipment management

Requirements:

• Bachelor degree or higher degrees in Computer Science or other disciplines with sufficient technical experience and expertise. Fresh graduates are welcome to apply.
• Minimum GPA of 3.0 out of 4.00.
• Good communication skills, both in English and Bahasa Indonesia.
• Good interpersonal skills, strong attention to service quality with a customer-oriented attitude.
• Experience with Microsoft operating systems and office products (Word, Excel, PowerPoint, etc).
• Possess a strong sense of empathy and a helpful attitude.
• Understand computer hardware, software, networking, and peripherals.
• Have good analytical and troubleshooting skills in solving computer and IT-related problems.
• Possess a strong passion for doing research and evaluation of potential tools and utilities.
• Understanding and experience in IT support tickets and knowledge articles will be an added advantage.
• Experience with audio-video systems in the meeting room and large room, presentation devices, and video conferencing is an added advantage.
• Have knowledge on Mobile Device Management and troubleshooting (Android & iOS).
• Experience with Google Workspace.
• Having knowledge and/or experience with printing system management is an advantage.
• Knowledge of online meeting platforms (Teams, Meet, Webex, etc).
• Basic vulnerability remediation skills e.g. virus and obsolete software removal.

Ready to make an impact? Join PwC Indonesia! With over 3,600 dedicated professionals and 88 partners and advisors, we lead in every industry across the country.

At PwC, our purpose is to build trust in society and solve important problems. We’re part of a global network in 151 countries, with over 364,000 people delivering excellence in assurance, tax, legal, advisory, and consulting services.

We’re proud to be one of the winners of the HR Asia Award for 'Best Place to Work' and the HR Asia Diversity, Equity & Inclusion Award 2024. Our commitment to inspiring, empowering, and evolving to bring distinctive outcomes sets PwC Indonesia apart. Join us and be part of something extraordinary.