Assistant Manager Supply Chain/Logistics Operations - B2C & Inventory/Claims

Assistant Manager Supply Chain/Logistics Operations - B2C & Inventory/Claims

Purpose & Overall Relevance for the Organization:

Responsible for overall eCOM orders fulfillment and Inventory, returns and reconciliation.

Key Responsibilities:

Primary

• Supporting eCom business growth by managing daily warehouse outbound picking & distribution operations (adidas & adiGolf) are functioning safely with high level of accuracy, efficiency (cost & process) and productivity.
• Optimizing outbound delivery performance with cost saving initiatives; strengthening processes and policies; leveraging systems.
• Analyze and coordinate with eCOM channel team Sales for warehouse capacity planning at daily/weekly/monthly and align 3PL on the same.
• Keep track of the accuracy of consumer shipments and on-time delivery & coordinate consumer claims handling and investigation between CS and 3PL warehouse team.
• Responsible for eCOM cancellation driven by DC/inventory and work with all teams to meet target of <0.5%.
• Work closely with Senior Manager SCM on various eCOM projects and initiatives and become one point of contact for all eCOM related projects/issues and topics.
• Work closely with eCOM channel team on peak and burst activations such as 6/6 or 11/11 and align DC capacities to deliver business as per agreed SLA.
• Maintain DPE as per agreed lead time to ensure and deliver SLA to consumers.
• Deliver eCOM COTIF and 3DD as yearly targets.
• Responsible for all eCOM returns, timely closure of RMA and ensure stock is back in the racks by working closely with CS teams and 3PL teams.
• Conduct deep dive analysis of eCOM returns and identify major factors driving returns and work with cross-functional teams to reduce the returns %.
• Ensuring continuous creative improvement process through problem identification and problem analysis.
• Be responsible for 3PL Warehouse KPIs Performance, analyze & identify areas of improvement.
• Vigilant in being the gatekeeper in any deviation in process.
• Constantly analyzing the “health” status of the eCOM orders with the help of collected data.
• Conduct regular audit checks on 3PL POD, process and documentation.
• Ensuring timely submission of eCOM DC Productivity with high level of accuracy and other reports assigned.
• Coordination and Communication with “internal customers” with regards to eCOM activities.

Inventory and Returns Responsibilities:

• Work with 3PL DC team on cycle count plan and ensure the progress & result are under control to meet the quarterly & yearly plan and the target.
• Ensure the physical goods are consistent with the system data (Daily Snapshot).
• Push related teams to continually improve the stock accuracy.
• Daily troubleshooting and providing great support to ensure operations run smoothly.
• Work with stakeholders and system lead to resolve snapshot discrepancies due to system issues with tickets and consistent follow-ups.
• Prioritize to arrange tasks reasonably when facing multi-tasks especially for special handling & additional support.
• Monitor the error/control daily report accurately.
• Report the cycle count result with reasonable analysis weekly/monthly.
• Take complete responsibility for returns and claims (B2B and B2C).
• Work with internal teams on appropriate approvals and coordinate with 3PL teams to execute returns and claims as per agreed timelines.
• Ensure timely submission of Inventory reports with high level of accuracy and other reports assigned.
• Verify monthly 3PL invoices with internal data, troubleshoot for any discrepancies and process Pos accordingly.
• Perform any other roles or duties assigned by the Manager, Operations, which are deemed reasonable, practical and logical.

Knowledge, Skills and Abilities:

• Communication with others
• Manage relationship & diversity
• Planning and Organizing
• Analysis and problem solving
• Manage Business (Processes and Projects)
• Learning and self-development
• SAP AFS MM & SD module

Pre-requisite Knowledge / Skills:

• Diploma in Logistics Management or related field
• Minimum 3 years work experience in supply chain/logistics operations, preferably with experience managing eCommerce industry.
• PC literate, advanced in MS Excel, excellent oral and written communication skills in English and local languages.