Assistant Manager Human Resources

Gear Inc is an American owned and operated business process outsourcing company operating in Southeast Asia. Matchbox Mobile - Gear Inc provides industry leading Image Moderation, Social Media Management, IT Consulting, Application Development, Game Development, and Outsourcing Services. We are experts in moderating online user generated content.

Responsibilities

• Assist in developing and implementing HR strategies aligned with the company’s objectives.
• Ensure that the Department’s activities are aligned with the Corporate Human Resources Strategy.
• Establish and develop HR admin procedures, policies, and documentation for streamlined workflow.
• Support the HR Manager in designing and refining HR policies and procedures to drive organizational efficiency and employee satisfaction.
• Oversee the recruitment and selection process to meet workforce requirements within established timelines.
• Manage employer branding initiatives to attract high-caliber talent, particularly within the BPO sector.
• Serve as a mediator in employee relations matters to foster a harmonious and productive workplace environment.
• Assist in the design and implementation of employee engagement programs aimed at enhancing workforce morale and retention.
• Facilitate the implementation of performance management systems, including goal setting and appraisal processes.
• Identify training needs and recommend development programs based on performance evaluation results.
• Support the administration of the company’s compensation and benefits structure, ensuring competitiveness and compliance.
• Ensure adherence to labor regulations related to employee remuneration and benefits programs.
• Ensure company policies are up-to-date and compliant with prevailing labor laws and industry regulations.
• Manage employee disciplinary processes and maintain comprehensive records of actions taken, with recommendations for resolution.
• Collaborate with Learning and Development teams to identify skill gaps and execute training initiatives.
• Supervise onboarding programs for new hires to ensure a smooth transition and alignment with organizational goals.
• Gather, analyze, and interpret HR data to support data-driven decision-making.
• Prepare and present HR metrics and reports, including turnover, absenteeism, and workforce analytics, to managerial level.
• Willing to work mobile for Surabaya and Bali Office.

Minimum Requirements

Education and Experience:

• A bachelor’s degree in Psychology, Human Resource Management, Business Administration, or a related field.
• A minimum of 5 years of experience in Human Resource field, with preference for candidates from the BPO industry.
• Proven experience in leading teams or managing HR projects is highly desirable.
• In-depth knowledge of core HR functions, including talent acquisition, employee relations, compensation, and performance management.
• Strong in HR Data Processing and Data Analysis.
• Proficiency in HRIS (Human Resource Information Systems) and related tools.
• Strong understanding of Indonesian labor laws and compliance requirements.
• Analytical skills to produce actionable insights from HR data and metrics.
• Expertise in managing multi-stakeholder HR initiatives.
• Strong interpersonal and communication skills, with the ability to negotiate and resolve conflicts effectively.
• Proven leadership abilities to mentor and inspire team members.
• High proficiency in multitasking, attention to detail, and time management.
• Adaptability to work in a fast-paced and constantly evolving business environment.
• Proactive problem-solving and decision-making capabilities.

Benefit

• Attractive basic salary.
• Allowance (attendance, transportation).
• Mental Health Care service (on site Psychologist and mental health application).
• BPJS Kesehatan.
• BPJS Ketenagakerjaan.
• Private Health Insurance.
• Paid leave (12 days/year).
• Monthly fantastic internal events.

Working Environment

• Regular working hours, we work 40 hours per week (Monday-Friday).
• International, fun, and English professional working environment.
• Working closely with experienced foreign experts.
• Free drinks (coffee, tea, etc.).
• Training and career development opportunities.
• Sport activities and game room for everyone.

Working Hours: 8 hours per day.

Working Location:

• 31, Jalan Mayjen Hr Muhammad, Surabaya 60189, Indonesia.
• 502, Jalan Imam Bonjol, Denpasar Barat, Bali 80119, Indonesia.