Assistant Coworking Space

Responsibilities

Community Engagement:

• Welcome members and visitors with a friendly demeanor.
• Assist new members with onboarding and introduce them to the space.
• Foster a sense of community by organizing social or professional events.

Administrative Support:

• Maintain member records and manage membership contracts.
• Handle front desk duties, including answering calls, emails, and inquiries.
• Coordinate conference room bookings and ensure the setup for meetings.

Facility Management:

• Ensure the coworking space is clean, organized, and well-stocked with supplies.
• Report maintenance issues promptly and liaise with vendors for repairs or services.
• Monitor security protocols and manage access control systems.

Customer Service:

• Address member concerns or complaints professionally and escalate issues when necessary.
• Provide technical assistance with office equipment or software as needed.

Event Coordination:

• Assist in planning and executing events within the coworking space.
• Manage event logistics such as setup, catering arrangements, and post-event cleanup.
• Conduct tours for potential members, showcasing the benefits of the coworking space.
• Support marketing efforts by creating newsletters or managing social media updates.

Qualifications

Education and Experience:

• At least a high school diploma; a bachelor’s degree in business administration, hospitality, or related fields is preferred.
• Minimum 1 year of experience in customer service, office administration, or coworking spaces.

Skills:

• Strong interpersonal and communication skills.
• Proficiency in using coworking management software (e.g., Nexudus, Kisi) and tools like Google Workspace, Slack, or Zoom.
• Excellent organizational and multitasking abilities.
• Problem-solving skills and attention to detail.
• Friendly, approachable, and customer-focused.
• Self-motivated with the ability to work independently and as part of a team.
• A creative mindset for suggesting improvements or organizing events.

Additional Requirements:

• Flexibility to work on-site during weekdays and occasional weekends for events.
• Authorization to work in the location of the coworking space.