Application Support Lead

Job Responsibilities

• Monitoring ticketing related with incident and make sure will be solved within SLA
• Making Weekly Report related with Incident and or any additional Report that Business's need related with Incident.
• Make sure transaction in Application Support comply with any Policy and Procedures
• Monitoring Production Issue can be solved with temporary or permanent solution.
• Make sure application run smoothly by monitoring Daily Checklist done by Application Support staff.
• Support User Management of any application.

Minimum Qualifications

• A Bachelor's Degree (S1), majoring in IT, Computer Science, Computer Engineering
• Minimum 5 years of experience in Application Support Lead
• Willingness to work shifts and standby during weekends when required
• Effective communication and collaboration skills with both technical and non-technical
• Strong documentation skills for recording incident/problems (Incident Management), and PDF skill (for Presentation)