APAC Regional IT Operations

The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it! Join a worldwide team responsible for the design, implementation and management of IT environments across the world. This team prides itself on building amazing learning environments that are used by thousands of students throughout the year in both fixed and mobile locations for the Apple Developer Academy Program. The Apple Academy Program is an innovative educational program designed to grow learners to become proficient in all aspects of becoming a developer; UI/UX, Business and Presentation Skills, Coding, Analysis, Testing and more. Are you an Engineer interested in this growing team to continue building and maintaining these environments, and to add a new perspective for the next generation of our learning environments?

Description

- Contribute to the definition of all technical requirements to meet and exceed client computing, audio-visual and network needs.
- Research, develop, implement, maintain and deliver training on new networking, client management and Audio Visual technologies.
- Conduct regular review meetings with Vendors, Clients and IT Staff.
- On-demand diagnosis, triaging and outlining of production issues across global sites.
- Tracking and reporting of solution component lifecycle, managing EOL components from proposal to support-handover.
- Architect creative solutions exceeding user expectations.
- Ensuring consistency with government policies, procedures, structure; applicable local, state and federal laws, codes, regulations and ordinances for data collection in various jurisdictions.

In this role, you will need to:

• Have creative problem-solving skills and an ability to apply business logic to client computer, network and audio-visual network requirements.
• Have excellent analytical and communication skills to non-technical audiences.
• Have an appreciation for fundamental business objectives.
• Be detail-oriented and resourceful in a fast-paced environment.
• Have a demonstrated ability to work without direct supervision.

Minimum Qualifications

• 3+ years of multi-site network management experience (large capacity WiFi, routers, switches).
• 3+ years cloud-based Unix server management experience.

Preferred Qualifications

• Experience with pfSense or similar firewalls.
• Experience managing internal DNS services.
• Experience in client-management (macOS and iOS) technologies.
• Experience with Mobile Device Management.
• Certifications with Cisco or Extreme networking technologies.
• Experience with Crestron Audio Visual Networks will be a plus.

Additional Requirements

• Ability to travel nationally with occasional international travel.
• Perform other job-related duties as assigned.
• Proficiency read/write/speak/present in English is mandatory, Bahasa Indonesia is a bonus.