Analyst Technology - Kuala Kencana

Company Description: PT Trakindo Utama (Trakindo) is the world-class heavy equipment solution provider of Caterpillar machines and engines in Indonesia. Trakindo was founded in 1970 by AHK Hamami and has been an authorized distributor for Caterpillar since 1971. Supported by world-class facilities and an extensive network of over 60 branches around the country, Trakindo delivers quality services to customers in the mining, construction, forestry, agriculture, oil and gas, marine and power generation industries. Committed to delivering excellence and enabling progression towards success, Trakindo is Advancing You Forward.

Job Description:

Responsibilities

• Implement reports related to plans, schedules, tasks, project deliverables, achievements, scorecards, and evaluations of related teams or crews or subordinates from customer perspectives.
• Monitor and evaluate the process and results of activities related to team or crew or subordinate performance achievements.
• Identify team or crew or subordinate commitments to safety activities, contamination control, company regulations, and all standard procedures.
• Complete all documents related to service administration and technical job processes.
• Supervise team or crew or subordinates to improve engagement.
• Encourage self-study and knowledge sharing among team members to improve capabilities.
• Identify and create procedures and guidelines related to required technology.
• Supervise teams involved in the Continuous Improvement program as part of development.
• Implement requests for quotations, ordering, monitoring, and delivering parts requests related to project or maintenance requirements according to standard manuals or procedures.
• Supervise teams involved in and active with maintenance process performance.
• Ensure team members have good communication and networking with customers and related teams.
• Monitor customer issues or concerns related to deliverables, Minestar system, projects, and technology.
• Check information related to Minestar issues and communicate it clearly to team members.
• Monitor team activities, conduct evaluations, and create action plans and recommendations.
• Supervise team development plans.
• Analyze process effectiveness to achieve targets aligned with business requirements.
• Improve performance of the Minestar system against customer and departmental targets.
• Monitor billable hours of team members and analyze issues related to lost billables.