Amazon/Shopify Customer Support Associate

Join Our Team as an Amazon/Shopify Customer Support Associate!

Are you passionate about delivering exceptional customer service and building strong client relationships? Our team thrives on dedication, empathy, and excellence, and we’re looking for a skilled Customer Support Associate to join us and help elevate our customer experience.

Position Overview: As a Customer Support Associate, you’ll be the face of our customer service efforts, addressing inquiries, resolving issues, and providing outstanding support across various channels. Your role requires superb communication skills, empathy, and a commitment to excellence.

Key Responsibilities:

• Respond promptly to customer inquiries via email, live chat, and phone with professionalism and empathy.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with teammates to ensure a seamless customer experience.
• Resolve issues efficiently and escalate complex problems as needed.

Qualifications:

• Proficiency in written and verbal English.
• At least 1 year of customer service experience.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced environment and manage multiple tasks.
• A suitable home office setup with a PC or laptop (minimum 15 Mbps internet speed)

Compensation and Benefits:

• Competitive hourly rate: $3-4 USD per hour.
• Comprehensive health insurance with dental coverage.
• Flexibility of working from home.
• Paid time off, performance bonuses, and year-end bonuses.
• Opportunities for career growth in a dynamic company.

How to Apply: Ready to make a difference in customer support? Submit your application through our dedicated link: https://bit.ly/cs-application-link using Application Code: JAZZHR.

We look forward to reviewing your application!

Note: Only applications submitted through the provided link will be considered.