Admission Counselor (Outbound)

At RevoU, we are on a mission to transform the state of higher education in Southeast Asia, and together with it, the lives of millions of people.

We are building a more effective alternative to traditional universities and vocational schools, rethinking how education should serve both students' and employers' needs in Indonesia's booming digital economy.

Working hand in hand with industry leaders, top companies, and learning scientists we develop together the most effective programs to deliver the learning that today’s job market needs. We obsess about our students' success and are relentlessly driven by unlocking each of our student’s full potential, regardless of their background.

In our first 3 years, we have already helped thousands of students transform their careers in our journey to become the leading higher EdTech player in Southeast Asia. Our relentless focus on student success allowed us to build our reputation as the best platform to learn the most in-demand skills for today's rapidly changing economy.

In business terms, this is translating into a triple-digit growth trajectory (y-o-y) of our top line, combined with positive unit economics and overall profitability on our bottom line.

If you are looking to have a real impact on people's lives by giving them the education needed to change their professional lives for the better, we might have a role for you!

About the Role

As an Admissions Counselor, you will be part of our Admissions Team which is one of the key components of our business. Through this role, you will have a direct impact on the overall growth and success of the company.

Reporting directly to the Admission Lead, you will be responsible for doing outbound reach out from our leads database and handling hundreds of student applications per batch. You will be the first and main point of contact for hundreds of potential applicants that you will be guiding throughout the entire admissions process.

More specifically, you will:

• Enthusiastically and proactively reach out to a high volume of new outbound leads daily and guide them through the Admissions process.
• Respond to questions through various forms of communication including phone, WhatsApp & email.
• Provide prospective students with application status information, general information, application process information, and program-specific information.
• Assist prospective students throughout the whole admissions and enrollment process.
• Master the use of internal systems and applications in order to become more efficient in your daily activities.

Requirements

In order to be successful in this role, we are looking for someone with:

• High empathy and great communication skills: you will be spending most of your time talking to prospective students, understanding their worries and dreams while providing them with the most accurate information about how our program works and how it will benefit their careers. You might need to persuade some of them and cheer up some others that we won't be able to enroll.
• Detail-oriented, organized, and process-driven: you love making sure processes are consistently followed and every detail is accurate. You are tireless in reminding others to make sure that all the T’s are crossed and the I’s are dotted. It bothers you if anything is out of place.
• High energy & motivation: you have the determination to persevere through challenges and adversities and you are able to motivate yourself and people around you to hit our weekly and monthly targets.
• Growth mindset - willingness to learn and improve: unhappy with business as usual, you are constantly looking at new opportunities to improve the efficiency and effectiveness of your work and how things are done.
• Passionate about education and our mission: we are building a culture of people obsessively passionate about our mission and the impact we can have on the lives of millions of people. Hiring people with the same degree of genuine drive makes everything much easier (and more fun).
• Others:
  • Willing to be placed in Jakarta.
  • Previous experience in Telesales, Sales, Customer Success, and related positions.
  • Fluent in English or at least an intermediate English-speaking.

Benefits

Our first promise - the ride of a lifetime

You will be joining the company in its most exciting phase, where things will move and change at a crazy pace and where the impact you will have on the overall business trajectory will be huge.

Our company growth will mean much faster career growth than other companies of similar size. Our most talented junior employees who joined us 2 years ago, are for example now in charge of entire teams, working on some of the most exciting strategic and operational topics within the education industry.

The second promise - a good place to work

We are building a company that takes the growth of its employees on the same level as that of its students. It’s our mandate to make every one of our employees perform at the maximum of their capacity so that they can do here, at RevoU, the very best work of their lives. In practical terms:

You can read more in our Culture manifesto.

The third promise – you will feel proud about your work

We believe that finding a fulfilling career should be among the most important priorities in one's life and that today’s job market offers endless opportunities to change the lives of many, for the better. You will play a fundamental role in making this possible.

And nothing will beat the sense of accomplishment once you see that happening, especially at scale.

You can see the impact we had on some of our students by reading some of their reviews.

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These are the 3 most important promises we are making to you.

If you are looking for typical ‘startup’ benefits: flexible working environment, a very attractive package, premium health insurance, etc., we are offering you all these benefits as well.

But don’t join us for these; join us first and foremost for the 3 reasons above.