Account Manager

About the role:

The Account Manager (AM) will manage a smaller number of higher-revenue, higher-growth SMB merchants. The main responsibility is to ensure that the merchants grow their business on the GoFood platform and increase adoption of in-app features as business needs arise. They should understand what the merchants need and provide advice accordingly.

What you will do:

• Actively relate to leads provided through Motion Standard and Virtual Engagement.
• Routinely provide feedback to merchants by conducting Business Reviews and actively promoting ads from leads that are their responsibility.
• Identify and solve problems faced by merchants, including troubleshooting and documenting changes or adding new outlets, entities, or brands.
• Observe competitor movements and market trends.
• Onboard new merchants and observe the area through canvassing days.
• Support the city's focus projects (Merchant Partnership, Assortment, etc.).
• Ensure timely submission and administration of advertisements, promotions, changes to agreements, and additional outlets, including handling complaints from merchants and seeking assistance from the right PIC.
• Attend training, socialize new products, and develop skills.

What you will need:

• At least 3 years of relevant experience in the top 5 FMCG/Telecommunication/Bank/Tech companies, with significant time (>1 year) spent in the representative area and strong network and knowledge about the region.
• Strong business sense and understanding of the markets, customers, and competitors.
• Ability to bridge, develop, and maintain good relationships with key partners.
• Excellent communication and negotiation skills.
• Fact-based, number-oriented individual capable of interpreting data to make practical, data-driven decisions.
• Comfortable working under pressure in a fast-paced and ambiguous environment.
• Self-motivated with a results-driven approach.
• Willing to be placed anywhere in the Gojek area of operations.

About the team:

The Account Manager (AM) will work as part of a team within a specific district and closely collaborate with the Merchant Engagement and Sales Support team. Ideally, an AM will regularly visit assigned merchants to understand their needs and provide necessary advice to increase transactions over time.

About GoTo Group:

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress” by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms. It is the first platform in Southeast Asia that hosts these crucial services in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek:

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the region offering a wide range of services such as transportation, food delivery, logistics, and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial:

GoTo Financial accelerates financial inclusion through its leading financial services and merchant solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoTo Financial ("GoTo"), only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

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