Account Management Support

Responsibilities:

• Relationship building: Continuously engage our merchants, listen to their needs and feedback, and maintain close communication.
• Cold call merchants using our database to introduce and familiarize them with our products and features.
• Marketing campaigns and promotions: Acquire merchants to join our campaigns, ads, and any other growth packages, driving more value back to our partners.
• Driving growth: Ensure the partners are growing with you and the company. Take a data-driven approach to estimate ROI and KPI analysis for each partner to grow basket size and create loyal customers.
• Ensuring consistency and quality: Ensure partners maintain service and food quality consistency.
• Liaising with operations, customer service, and partners to resolve issues over email, phone, or in person.

The must-haves:

• Minimum 1 year experience in sales, business development, account management, or operations (fresh graduates are welcome to apply).
• Experience in handling and dealing with partners (account management experience).
• Ability to multi-task and work under pressure in a constantly changing environment.
• Proficiency in English is not mandatory but will be a plus.
• Passion for the on-demand delivery space, particularly food delivery.
• Great communication and negotiation skills.