Account management

Account & Relationship Management (Sales)

Full time

OrderOnline.id is a Social Commerce Enabler that provides a web-based app (an online store) and a management platform for online businesses and SMEs, enabling them to effectively and efficiently operate their online businesses. #SemuaBisaJualanOnline reflects our commitment to empowering and assisting all online businesses in Indonesia to operate their businesses with an end-to-end solution.

Requirements:

1. D3/S1 Marketing Management/Logistics Management/Business Administration.
2. Minimum 1 year as Sales/Business Development/Account Executive/Key Account/customer service.
3. Experienced in logistic industry.
4. Can operate a PC/laptop well.
5. Able to use Ms. Office, especially Ms. Excel/Spreadsheets.
6. Able to explain the Company's Product Knowledge.
7. Having very good sales negotiation and problem-solving skills.
8. Understanding the target market.

Job Descriptions:

1. Escalation point for seller issues, especially complaints.
2. Help and coordinate with BD and related stakeholders to solve seller issues.
3. Maintain & develop seller retention and/or seller shipment growth.
4. Review seller data proactively every month for valuable recommendations.
5. Gather and evaluate seller feedback for related stakeholders for improvement and better services.
6. Actively manage and solve seller issues by clarifying the seller complaint, determining the cause of issues, selecting and explaining the best solution to solve the issue, and following up to ensure resolution.

Your application will include the following questions:

• Which of the following types of qualifications do you have?
• How many years' experience do you have in an Account Management Role?
• Do you have experience in a sales role?
• How many years of business management experience do you have?

Company Size: 51-100 employees