Assistant /Deputy Operation Manager (Branch)

Assistant /Deputy Operation Manager (Branch)

Job No.: 498915
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Bank Operations, Customer Services

Responsibilities:

• Supervise and support counter service to ensure service quality and operating properly;
• Assist the branch managers to plan, execute and manage the counter services;
• Monitor and check daily counter transactions to ensure that the branch operates in accordance with the policies, guidelines and procedures;
• Handle customer inquiries and complaints to provide quality customer services;
• Serve as the communication channel between the branch and other functional units;
• Provide recommendations on improvement of operation by collecting the opinions of subordinates and customers.

Requirements:

• Diploma holder or above, with qualification in HKSI preferred;
• At least 2 years relevant banking experience;
• Sound knowledge of banking operations and related policies;
• Strong communication and negotiation skills with good command of English and Chinese, including Putonghua;
• Ability to handle customer complaints.