Workshop Supervisor

CDM Recruitment; Hounslow; On-site; GBP 30,000 - 50,000; Full time

Job description

Overview:

We are seeking a proactive and experienced Workshop Supervisor to oversee daily operations, manage staff, and ensure the highest standards of safety and service delivery. This role involves supervising both workshop and airside activities, delegating tasks effectively, and fostering a productive, safe, and customer-focused environment.

Key Responsibilities:

1. Lead and coordinate workshop staff, maximizing efficiency and chargeable hours through accurate job and parts allocation.
2. Assign tasks to technicians using the SAP system for optimal workflow.
3. Maintain strict adherence to health and safety regulations, ensuring a secure work environment for employees, visitors, and contractors.
4. Oversee workshop maintenance and excellence, ensuring compliance with ISO standards.
5. Manage and record tooling and equipment, including broken or new items, to ensure compliance with audit requirements.
6. Generate customer quotes in line with agreed Service Level Agreements (SLAs).
7. Conduct yard inspections at the start of each shift, maintaining accurate job status updates on the whiteboard.
8. Monitor parts inventory daily, ensuring orders are placed, received, and correctly allocated.
9. Report incidents, near misses, and accidents for proper follow-up and investigation.
10. Address underperformance issues, support performance reviews, and assist in disciplinary procedures as required.

Key Performance Metrics:

1. Workplace Safety: Zero accidents/incidents.
2. Productivity: Workforce efficiency maintained at a minimum of 85%.
3. Quality Assurance: Consistent compliance with job quality checks.
4. Asset Readiness: Vehicle and equipment availability aligned with SLA commitments.
5. Employee Wellbeing: Monitoring and management of absenteeism and lost hours. Actively contribute to improving workplace health and safety practices.

ISO & Regulatory Compliance:

1. Adhere to ISO9001, ISO14001, and ISO45001 standards.
2. Follow company policies and safety systems of work (SSOW).
3. Maintain high-quality service documentation and compliance records.

Team & Operational Scope:

1. Oversee a team of 20-30 staff across workshop and airside operations.
2. Manage a diverse fleet of vehicles and equipment of varying sizes and functions.
3. Collaborate with key stakeholders, including technicians, refuellers, shunters, parts teams, customers, and senior management.

Required Skills & Experience:

1. Customer-focused mindset with a commitment to service excellence.
2. Strong communication and organizational skills.
3. Solid IT proficiency for managing workshop systems.
4. Thorough knowledge of workshop operations and health & safety regulations.
5. Supervisory experience in a fast-paced operational environment (essential).
6. Background in vehicle maintenance, logistics, or fleet management.

Qualifications:

1. Level 3 qualification in Motor Mechanics (required).
2. HGV Motor Mechanics certification (desirable).