Workshop Service Advisor

U-Drive are recruiting for a positive and proactive Workshop Service Advisor to join the support team at our highly reputable Poole Workshop. Working alongside a professional and close-knit team, you'll be the face of the business in dealing with all customer queries from quotes and bookings through to taking payment. You'll be working a 40-hour week on a rolling rota to include some Saturdays.

About The Role

As part of our Workshop Service Advisor team, you'll have day-to-day customer interactions, both face to face and through formal business communication (phone & email). This role will see you liaising with multiple Head Office departments alongside our Branches and members of the general public.

Core Responsibilities

• Act as the primary individual in answering incoming phone calls for the department, always providing the exceptional level of customer service that is expected at U-Drive.
• Field all incoming telephone, email and in-person enquiries with prompt response times, with a friendly and professional tone.
• Take booking for MOT slots, managing the MOT booking system effectively and optimising MOT lane utilisation to maximise department efficiency and profitability.
• Accurately input data and information into the booking system.
• Processing of invoices and taking payments as appropriate.
• Provide quotes for customers based on job requirements.
• Check that Job Cards and Service Maintenance and Repairs are being raised and processed correctly and in a timely manner.
• Order parts from approved suppliers, keeping track of cost and availability.
• Maintain and update Health & Safety records for the department, complying with regulations.
• Maintain the office and reception space in a clean, tidy and customer-friendly way.

About You

Successful candidates should demonstrate the following skills and competencies:

• You'll be a naturally sunny individual with strong problem-solving capabilities, whilst always providing a high-quality customer experience.
• You'll have knowledge of managing various payment systems, including credit card payments, internet sales and cash handling.
• You'll understand the importance of responding promptly and effectively to all customer queries, aiming to continually better the service and customer experience provided.
• You'll have excellent written and spoken communication skills, able to communicate effectively and appropriately with a range of individuals in various working circumstances.
• You'll be a proven team player with a can-do attitude and an honest and trustworthy nature.
• You'll be comfortable prioritising tasks and managing multiple requests.
• You'll be proficient with Microsoft Office suite.

What We Offer

• 30 days annual leave (inclusive of bank holidays), increasing with length of service.
• Employee discount on U-Drive rental vehicles, including discounts for friends and families.
• Employee Discount Program offering savings on over 3,000 retailers.
• Employee Assistance Program in partnership with Health Assured.
• Company-sponsored training and development opportunities.
• Free yearly MOT, on-site parking where available.

Apply now and let our Recruitment Team reach out to discuss your application. We're committed to a policy of equal opportunity, ensuring that everyone has a chance to shine at U-Drive!