Workshop Manager

Bike Club; Gillingham; On-site; GBP 25,000 - 45,000; Full time

Job description

Bike Club Introduction
At Bike Club, we offer subscriptions for children's bikes that grow with your kids. Families pay a monthly fee, and when their children outgrow their bikes, we exchange them for a larger size. We refurbish the used bikes and make them available to other families. It's sustainable and hassle-free.

With over 80,000 bikes, we are the second-largest bike rental network globally, and the largest in the children's bike sector. With over $50 million in funding, we are rapidly expanding across Europe. While our headquarters is in the United Kingdom, we are already active in Germany and Austria.

What We Are Looking For:
We’re looking for a Workshop Manager at our Rainham Warehouse to lead daily operations, ensuring mechanics meet high standards in quality and efficiency. You'll manage production targets, oversee stock control, and ensure bikes are serviced, repaired, and built on time. Alongside managing the team, you’ll train mechanics and drive continuous improvement in workshop processes.

If you're passionate about bikes, have strong leadership skills, and enjoy driving operational efficiency, we’d love to hear from you!

Key Responsibilities

• Oversee all workshop operations, ensuring PDIs (Pre-Delivery Inspections), services, and repairs meet quality standards and deadlines.
• Oversee quality control processes to ensure that the fleet remains at the highest standard.
• Ensure bikes are prepared to Bike Club’s standards and ready for delivery.
• Identify and resolve bottlenecks in production to maintain a smooth workflow.
• Lead and support the mechanics team, working closely with the Mechanic Supervisor.
• Develop and implement training programs to enhance technical skills and knowledge.
• Collaborate with the Site Manager, Logistics Lead and other teams for seamless operations.
• Create a positive, motivated work environment that encourages teamwork.
• Maintain health and safety standards, keeping the workshop clean and organised.
• Handle people management tasks, including training, performance support and team development.
• Report on production and team performance to the Site Manager.
• Keyholder responsibilities, including alarm call-out list.

What success looks like in this role

• Ensure a smooth and efficient workshop operation at the highest standard.
• Reduce backlog, achieving an average turnaround of 30 days for received bikes.
• Lead the mechanic team to meet production targets and quality goals.
• Maintain high stock availability of parts to prevent delays.
• Create a positive, high-performing workshop culture focused on continuous improvement.

Key Competencies

• Workshop Management: Experience overseeing workshop or production operations, preferably in the cycling industry.
• Technical Expertise: Strong knowledge of bike assembly, repairs, and maintenance.
• Leadership: Ability to lead, support and motivate team to meet operational goals.
• Communication: Clear and effective communication with team and cross-functional teams.
• Problem-Solving: Quickly identify and resolve operational challenges.
• Time Management: Prioritise tasks effectively to meet deadlines and targets.
• People Development: Coach and support team growth and performance.
• Data & Systems: Experience using data and WMS (Warehouse Management Systems) for tracking and reporting.

Benefits

• We offer 26 days per year + bank holidays.
• Pension salary sacrifice.
• Enhanced Maternity and Paternity Leave.
• Employee Discount on our bikes.
• Monthly pizza party.
• Cycle to Work scheme.

If you don't meet all the qualifications but are passionate about this role, we encourage you to apply; you may be exactly who we're looking for!